The Heartfelt Insider Membership has more benefits and savings than ever before! For only $12.99 a month members enjoy 20 percent savings on all purchases, free shipping on all U.S. orders, 20% off international shipping, free access to every online class (valued at $30 each) + early access to new product releases. Whether you’ve been a crafter for a week or a lifetime, the Insider Membership has the benefits you need to take your skills to the next level.
Can I combine the Platinum and Insider Memberships?
No, you cannot combine memberships.
Will the Platinum Membership be expiring?
Only the Insider Membership will be offered going forward. But if you were previously a Platinum Member you will remain a Platinum Member for life.
Will I need an Insider Membership card like I did with the Platinum Membership?
No, you will not need an Insider Membership card.
Can I use my membership benefits at a trade show?
Yes, you can use your 20% savings benefit at any trade show. Simply present your ID at checkout so we can find your membership details.
What if I need to cancel my membership?
You may cancel at any time. Your membership will stay active until the billing cycle has expired. The membership fee is non-refundable so no refunds will be given for cancellations.
What happens to my previously purchased online classes if I cancel?
You will still have access to the online classes that you purchased before signing up for the Insider Membership. You will only lose access to the online classes added to your account through the membership benefits. After cancellation online classes will be available for purchase.
What if I cancel and I was a Platinum member before signing up for the Insider Membership?
If you cancel your Insider Membership and you were previously a Platinum member your account will be switched back to Platinum. You will still get 20% off all merchandise but will lose the other benefits of the Insider Membership.