Frequently Asked Questions

Product HelpProduct Help

  • Q: What is the Difference between Deluxe Flower Shaping Paper & Regular Cardstock

    Deluxe Flower Shaping Paper is a smooth premium cardstock and is an excellent choice for coloring and shaping dimensional florals. Retains vibrant color application even after heavy water misting and shaping. This paper is pliable, which makes it easy to shape, allows for much better paper creasing on shaped flowers, and doesn't tear or crack nearly as easily as regular cardstock.
  • Q: How do I get intricate dies to cut

  • Q: What weight of cardstock do you use

    The paper we use to create our florals is the Deluxe Flower Shaping Paper. This paperweight is 100 lb. or 270 gsm.
  • Q: What die-cutting machines are compatible with the molds

    Quick and easy to use, these shaping molds are a wonderful tool to begin the flower shaping process when time is running short, tired hands need a break or a design calls for a significant number of floral embellishments!.
    For a list of compatible machines click the link below.
    Mold Compatibility

  • Q: What die-cutting machines are compatible with dies

    Heartfelt Creations dies are thin metal dies and may be used with most manual die-cutting machines. For a list of compatible machines and instructions download the compatibility chart by clicking the link below.
    Die Compatibility & User Guide

  • Q: What is the weight of the Insta-Album cover

    The cover of the Insta-Album is 700g. If you wish to achieve this thickness you can layer multiple layers of paper together.

Order Issues & Help Order Issues & Help

  • Q: Item Duplicates

    If you have duplicate items we are happy to exchange or give you a credit towards a future order. You can visit our returns page for more information or login to your account to start a new return. We are also happy to process your exchange/credit for you if you give us a call (574) 773-3088 or email
  • Q: Can I place an order online and pick it up

    Absolutely! Customers with a valid USA ship to address may select Customer/Store Pickup as the shipping option when checking out online and then we will let you know when your order is ready for pickup at our office. If you have an international address and wish to pickup please enter our address below as the ship-to address.
    Our address is 2147 Eisenhower Drive N Goshen, IN 46526

  • Q: How long does it take for my order to process

    You can read all about order processing times and shipment information by clicking here.

  • Q: How to Split Payment at Checkout using Multiple Cards

    If you have multiple Visa/MasterCard gift cards that you wish to use on your Heartfelt Creations order then you must first purchase a Heartfelt Creations Gift Certificate for the amount remaining on ("each of") your Visa/MasterCard gift cards. Click here to purchase a Gift Certificate. Once purchased you will be emailed the Gift Certificate which you can add to your account and it will be made available as a payment option during checkout. There is no limit to how many Gift Certificates you can use on an order so this is a perfect way to split payment if you have one or more Visa/MasterCard gift cards that you wish to use.

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