It is our pleasure to provide you with quality customer service to assist your needs. Please review the return and exchange policies below before returning an item.

Damaged, defective or incorrectly shipped items can be returned within thirty (30) days of purchase date for a refund or exchange. Items that are being returned for any other reason are only subject to an account credit. If you return items that have been purchased in a kit/bundle deal with special savings we will only credit the amount you paid. Products purchased beyond the thirty (30) day date of purchase are not returnable or refundable.

All items must be unopened and in resalable condition. Rubber stamps and Dies that have been used cannot be returned. A product inspection will be performed before returns or exchanges are finalized.  No refunds will be issued on shipping charges.

All returns and exchanges must be issued a RMA # (Return Merchandise Authorization) before goods can be returned. To start a new return request login to your account and select the order that contains the items you wish to return or call us at 574-773-3088 to obtain your RMA number.

The Customer is responsible for shipping of returned goods. Heartfelt Creations will only pay shipping on orders approved for return shipping on damaged/defective items.

 Refunds are issued according to original payment method and will be issued 5-10 business days once the items are received at Heartfelt Creations.

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